Helsinki-based tech startup HappySignals raises €12M to make IT decisions more human-centric with AI

HappySignals, a Helsinki-based SaaS startup specializing in IT Experience Management, has raised a massive €12 million funding round. The investment was led by Mandatum Asset Management, with participation from existing backers Nauta and Vendep Capital.

HappySignals will use the new capital infusion to bolster sales and marketing endeavors, and further refine the product to facilitate global expansion within the burgeoning IT Experience Management (ITXM) sector.

With the growing adoption of artificial intelligence in the enterprise, understanding the IT experience of employees has never been more critical. HappySignals steps into this arena, offering organizations a transformative path towards a more human-centric IT approach by harnessing AI and employee experience data. This strategy empowers companies to make data-driven decisions that prioritize employee happiness and productivity, ultimately driving cost savings and bolstering business value.

Founded in 2014 by Finnish IT visionaries Sami Kallio, Pasi Nikkanen, and Sami Aarnio, HappySignals empowers IT leaders with real-time visibility into end-user experiences across all IT services. By harnessing this wealth of experience data, IT leaders can make informed decisions to enhance employee satisfaction and productivity. With a presence in 130 countries and a customer base comprising heavyweights like PepsiCo, Fujitsu, and Reckitt, HappySignals has proven instrumental in elevating employee satisfaction and productivity by an impressive 26%.

The company’s ethos revolves around a human-centric approach, recognizing that true insights and contextual understanding stem from prioritizing end-user experiences. By embracing this ethos, organizations can pivot towards more effective decision-making, identifying and addressing improvement opportunities that resonate most with end-users. HappySignals’ IT Experience Management platform and ITXM Framework serve as catalysts for transformation within large enterprises, fostering a mutually beneficial ecosystem where IT teams and end-users thrive.

Commenting on the significance of the investment, HappySignals CEO Sami Kallio underscores the shift from traditional metrics, such as SLAs, to the adoption of XLAs (experience level agreements). Kallio emphasizes the pivotal role of IT in enhancing organizational efficiency and satisfaction, stressing the importance of considering the human element alongside technical and process metrics.

“IT organization’s primary role is enhancing efficiency and satisfaction across the entire organization through effective IT support and tools. Historically, IT has concentrated on technical and process metrics, which essentially measure how IT functions rather than the value it creates or could potentially create,” HappySignals CEO Kallio said, highlighting the significance of the investment.

Mandatum Asset Management’s Growth Equity team, the lead investor in this funding round, expresses enthusiasm for the partnership with HappySignals. Recognizing the company’s unique human-centric approach as a game-changer in the market, the investment underscores a shared vision for accelerating international growth and solidifying HappySignals’ position as a trailblazer in IT Experience Management.