RapidDeploy raises $34M in growth funding to enable public safety officials to reduce emergency response times

Every year, about 240 million people call 911 in the United States. That’s a lot of calls if you think about it. According to reports, in 2017, the average wait time for law enforcement to arrive was 11 minutes while the average ambulance response time for an EMS unit to arrive on the scene from the time of a 911 call – was 7 minutes.

Eleven and seven minutes may not sound like a lot of time. But when you’re in the middle of an emergency, it’s a matter of life and death and time is of the essence. It’s for this reason that Austin-based startup RapidDeploy is on a mission to save lives by reducing response times for all and improving first responder safety by increasing situational awareness.

That’s not all. RapidDeploy also protects public safety and prevents ransomware attacks, Microsoft CEO Satya Nadella described the company during the Microsoft Ignite conference in Orlando, Florida. It’s not just Microsoft CEO, RapidDeploy has also partnered with some of the Fortune 500 companies since its inception a decade ago. Today, RapidDeployis the leading provider of cloud-native 911 mapping and analytics solutions for Public Safety.

To further fuel its growth and international expansion, RapidDeploy announced today it has raised $34 million in new growth capital led by Edison Partners, a leading growth equity investment firm, with participation from existing financial and strategic investors GreatPoint Ventures, Morpheus Ventures, GM Ventures, Ericsson Ventures, Tao Capital Partners, Clearvision Ventures, Tau Ventures, NedBank CIB, and others. This latest round brings RapidDeploy’s total raised to $87 million.

Founded in 2013 by Brett Meyerowitz and Steven Raucher, RapidDeploy is currently the industry’s only truly open and integrated response platform, transforming 9-1-1 communications centers of any size into data-centric organizations. The startup has grown to 10 statewide contracts and more than 1,500 contracted 911 centers using its platform.

RapidDeploy has also sold to major enterprise accounts, most recently General Motors’ OnStar for its call centers. This new growth investment will enable RapidDeploy to build on its successes, accelerate go-to-market initiatives, and continue innovating for the Public Safety sector. The company prides itself on how it supports its mission-critical customers and partners and will be scaling to meet the growing demand for its solutions.

“With this investment, we’ll be able to further our mission of saving lives by reducing response times,” said Steve Raucher, CEO and Co-founder at RapidDeploy. “We are excited to have Edison Partners as the lead investor with such deep operational expertise. This investment will help us serve our customers with proven experience in delivering tightly integrated mission-critical software to one of the most demanding industries in the United States. We are here to serve the mission!”

RapidDeploy’s next-generation, cloud-native solutions include Radius Mapping, a mapping tool designed to reduce response times and radically improve the way 911 calls are handled, and Eclipse Analytics, a solution that empowers Public Safety leaders to make better decisions to improve the efficacy of the entire 911 workflow. Both Radius Mapping and Eclipse Analytics are “best in class” solutions.

“First Responders should have access to configurable solutions that tap into all available data streams and communications methods in an easy-to-digest single pane of glass. RapidDeploy’s Radius Mapping and Eclipse Analytics product adoption provide strong validation that they are the solution of choice,” said Edison Partner Daniel Herscovici, who led the investment. “CEO Steve Raucher and his team are recognized as the premier partner and innovator with a significant technological advantage. Their vision of creating an operating system for next-generation 911 response will save lives and transform our nation’s emergency response infrastructure.”

“As an early investor in RapidDeploy, it is an honor to be a part of this journey. They transformed Public Safety, and continue to advance this industry,” said Ray Lane, Managing Partner at GreatPoint Ventures.

911 centers require a technology platform that delivers relevant and contextual emergency information in real-time for those charged with responding to emergencies. RapidDeploy is a proven leader in next-generation technology at the state and local levels and will use this investment to further support and prioritize its local, state, and federal communities.

RapidDeploy Team