Interface.ai raises $30M to bring AI-powered customer automation to banks and financial institutions

Interface.ai, a tech startup that provides AI-driven customer automation platforms for banks and credit unions, has raised $30 million in its first round of outside funding led by Avataar Venture Partners.

The round included $20 million in equity and $10 million in debt. The company, which had been entirely bootstrapped since its founding in 2019, aims to use the funds to accelerate growth, expand its team, and enhance its AI offerings.

The startup will also use the funding proceeds to expand its 120-person team across North America and India. Interface.ai will also invest in further developing its AI capabilities, particularly to meet the regulatory and compliance needs of its financial clients.

In its first five years, Interface.ai has grown its revenue to tens of millions of dollars, serves approximately 100 customers, and is working toward expanding its customer base to over 1,000.

Interface.ai’s technology is designed to help financial institutions manage customer service more efficiently through AI-powered agents. These agents handle routine customer inquiries, such as modifying mortgage payments or opening new accounts, and are trained specifically for the banking sector. The company claims its AI agents can resolve over 60% of customer requests, reducing the need for human intervention in basic tasks.

CEO Srinivas Njay, who co-founded the company in 2019 with Bruce Kim, said the idea for Interface.ai was inspired by his experience with his father’s credit union in India. The company aims to make AI accessible to regional and community banks, many of which may not have the resources to develop or staff AI capabilities in-house.

“The big national banks are investing heavily in AI to transform their banking operations,” said Njay. “For many regional institutions, however, staffing and resources for this technology are out of reach. Interface makes AI accessible to everyone.”

With over 100 financial institutions as customers, Interface.ai has achieved significant sales momentum. However, it faces competition from other AI startups, such as Hyperplane and Cambio, which also offer AI-driven solutions for banks. Some analysts have raised concerns about customer trust in AI systems, with surveys showing that only a minority of banking customers fully trust AI for financial advice. Commenting on the funding, Njay said,

“We are thrilled to have the support of such esteemed investors who share our bold vision for the future of AI-driven banking experiences. This funding will allow us to accelerate the transformation of self-service in banking through agentic AI, delivering unified and hyper-personalized experiences that empower financial institutions’ customers and employees. Our AI agents don’t just react—they anticipate needs, provide tailored advice, and autonomously guide individuals toward long-term financial wellness.”

Njay emphasized that Interface.ai’s platform integrates with core banking systems, allowing banks to personalize services and offer cross-sell opportunities. The company’s multimodal AI agents, which operate via voice, chat, and co-pilot experiences, are intended to improve the efficiency of customer interactions and reduce operational costs.

Despite the rapid adoption of AI in some financial sectors, the overall rollout of AI-driven customer service systems remains limited. While credit unions, a major segment of Interface.ai’s customer base, have been increasing their investment in chatbot technology, other institutions have been slower to implement such systems.

Nishant Rao, founding partner at Avataar Venture Partners, expressed confidence in the company’s future growth potential, citing Interface.ai’s focus on improving customer experiences and operational efficiency in the banking sector.

“At Avataar, we are huge believers in enterprise vertical SaaS companies and the immense power of AI to further optimize these complex value chains to unlock wow-customer experiences while also driving cost savings and increasing speed,” said Nishant Rao, Founding Partner at Avataar Venture Partners. “Sri and Bruce have done a stellar job in building an at-scale company from the ground up, and we are super inspired by their future vision to better serve and impact over 150 million American lives. In fact, I genuinely believe interface.ai can become a billion-dollar revenue company! Our unique #OperatingVC model will ensure we stand side by side with the founders to deliver on their ambitious vision.”