New Zealand-based Lotto NZ partners with Neccton to use its mentor player protection software

The New Zealand Lotteries Commission known as Lotto NZ has integrated Neccton’s mentor software to strengthen the player protection policy. The collaboration began when Neccton obtained a contract through a public tender process in which the applicant had to prove its credentials and justify the policies to better protect Lotto NZ players from harmful gambling behaviors. The partnership through the Neccton’s Mentor Software application aims to reinforce responsible gambling throughout the country.

Neccton, a Responsible Gambling Solution

With more than 15 years of experience in Data Science, AI and Big Data, Neccton has worked with several gaming companies across the world. This Austria-based software firm is mainly recognized for preventing possible problematic behaviour by working with both the gamblers and operators with the goal to identify and address the issue.

As Neccton has always been devoted to protecting players, different policies such as Responsible Gaming, FRAUD, Anti-Money Laundering (AML), and Customer relationship management (CRM) are potentially taken into account.

Tracking Possible Problematic Gambling Behaviour

Based on Neccton’s research, people who choose to gamble in a responsible way have been proved to be more loyal resulting in a longer lifetime. With Neccton’s powerful software mentor, the players’ behaviour will be alerted to the operators as the tool software is able to recognise possible problematic behaviour among the gamblers.

Therefore, players registered in the operators under the regulation of Lotto NZ are now guarded by a mentor’s AI-based solution created to detect and analyse their behaviour immediately to avoid gambling issues. So, the operators recognise the problems directly and contact the players who show critical behavior.

In the deposit, for example, when the frequency is remarkably increasing, the operators have to help these gamblers to make a better choice regarding online casinos where Kiwis use real money through personal feedback. In sum, Neccton’s mentor software controls and detects the players’ habits not only to prevent the development of harmful gambling behaviour but also to make sure that they gamble responsibly.

Dr Michael Auer, director and head of development at Neccton, said of the partnership: “We are always very proud when well-established organisations use our tools to help their players”.

He also added, “Our reach is increasing internationally as our reputation grows, and operators of all kinds are recognising the value of our software, and the validity of our approach to player protection, which we believe is unique.”

About Lotto NZ

Established in 1987 under the Gambling Act 2003, the New Zealand Lotteries Commission is a regulatory body that regulates and supervises the national lotteries in New Zealand. The existing Golden Kiwi lottery is under also Lotto NZ authority. Lotto is the oldest game regulated by this powerful entity that has continued to provide millions of benefits. Moreover, other games have also gained popularity among the players including Keno, Instant Kiwi, Bullseye, and scratchcards.

The body has become Lotto New Zealand since 2013 and apart from regulating the national lottery and businesses related to lotteries; this crown entity also supplies a diverse range of games throughout the country. As a matter of fact, Lotto NZ conducts, organises, and promotes lotteries. This regulatory entity also applies rules regulating these games and advises the Minister of Internal Affairs regarding the lotteries in this country.

The popularity of the lotto has boomed since 2008 when the online sales channel MyLotto was launched. This virtual channel is similar to traditional retail but the players must sign up to use the service and deposit through the online payment method or credit card before being allowed to buy tickets. As Lotto NZ provides the traditional lottery tickets and a large selection of instant win games, the online players are now overseen by the Neccton’s mentor meaning that responsible gambling is ensured.