Israeli AI startup Gong raises $65M led by Sequoia Capital to help businesses understand customer interactions and provide insights using AI

Gong, a U.S.-Israeli startup that develops speech recognition technology that provides sales representatives with real-time insights into their interactions with customers by analyzing recorded phone calls, announced today it has raised $65 million investment to grow its Sales Conversation Analytics platform. The round, which brings total raised to $134 million, was led Sequoia Capital, with participation from existing investors including Battery Ventures, Norwest Venture Partners, Israeli businessman Shlomo Kramer, Wing Venture Capital, NextWorld Capital and Cisco Investments.

Founded in 2015 Amit Bendov and Eilon Reshef, the Tel Aviv, Israel-based Gong develops speech recognition technology that provides sales representatives with real-time insights into their interactions with customers by analyzing recorded phone calls to track keywords and topics within a conversation.

Gong uses artificial intelligence to help businesses understand customer interactions and provides insights to improve sales, it said. The company, headquartered in San Francisco, will use the new capital to invest in its product, engineering, and go-to-market teams. In 2019, Gong doubled the number of employees and intends to add 150 more jobs in 2020, including 100 in the fields of AI engineering, data science and more at its Israeli research and development center.

Gong develops speech recognition technology that provides sales representatives with real-time insights into their interactions with customers by analyzing recorded phone calls. The company, headquartered in San Francisco, will use the new capital to invest in its product, engineering, and go-to-market teams.