Simplesat’s CSAT Surveys Provide the Holistic View You Need to Grow Your Business
If you’re looking to scale your business and dominate your space, collecting customer satisfaction data (CSAT) is crucial. This information is gold and will shed light on what’s working and what is not. However, for many businesses, it’s not about making the decision to collect this data, but figuring out the means of gathering it.
Most of the options available on the market can cause more frustration than necessary. Many surveys seem to have not found their way out of the 90s with boring, uninviting appearances and others are just simply too long. The result is a higher bounce rate and data that isn’t very meaningful. Unfortunately, because this data is so important to have, these types of surveys are everywhere and either pushing customers away or boring them halfway through. In fact, 80% of people who start surveys stop before they finish.
The ideal survey will not only engage your customers on-the-spot and help you build relationships, but the data is going to give you a holistic view of your customer’s experiences — take it from Simplesat, the only CSAT survey tools that focuses on the entire satisfaction solution.
Simplesat makes it ‘stupid-simple’ to collect the customer satisfaction data you need with a focus on everything from effective surveys, analytics and reporting, and publishing and review collection. With an easy set up that takes less than 10 minutes and powerful integrations with top helpdesks and PSAs, you’ll wonder where they’ve been all your life.
“Too many organizations are missing opportunities to get real, meaningful and insightful feedback. In some cases you want to ask at ‘the decisive moment’ when the experience is fresh and top of mind. Other times you want to ask in intervals irrespective of specific transactions to get an overall feeling about the relationship,” said Co-Founder and CEO Cory Brown. “The mission is to ask the right questions at the right time to capture meaningful feedback. This means providing different channels, metrics, question types, and delivery methods for each situation.”
Simplesat is also affordable and each plan comes with a variety of features such as real-time testimonial widgets, customizable landing pages, instant email notifications, and more. They are even tackling survey abandonment by making sure all data is recorded no matter what point the customer stops filling it out.
“We built Simplesat to solve these real world problems, in a very real world service organization – with over a thousand clients who themselves are services businesses. This is something we not only have a lot of passion about, but many years of experience as well,” continued Brown. “Organizations have too many point solutions, that rarely integrate with each other. With Simplesat it all comes together.”
To learn more about Simplesat, head over to https://www.simplesat.io/.