Israeli startup TechSee secured a strategic investment to fuel innovation and accelerate business growth and sales
TechSee, a provider of AI-based visual engagement platform that automates customer interactions with a virtual tech assistant, has secured a strategic investment to further accelerate its business growth and strengthen its technology. The latest investment was led by Salesforce Ventures. The investment helps to harness synergies between Salesforce Einstein AI and TechSee’s cognitive visual engagement platform, which is powered by its rapidly-maturing computer vision AI and AR-powered platform. The financial terms of the deal were not disclosed.
In addition, the Tel Aviv, Israel-based AI startup also announced a record growth a record in second quarter with over 100% growth QoQ, driven by a number of expansion activities. TechSee has partnered with Hitachi High-Tech Solutions, representing its first customer in Japan, and has widened the scope of its partnership with Vodafone by expanding its operations into new markets.
TechSee was founded by Eitan Cohen, Amir Yoffe, and Gabby Sarussi in 2015. The company’s technology combines AI with deep machine learning, proprietary algorithms, and big data to deliver a scalable cognitive system that becomes smarter with every customer support interaction. It offers a smart visual interactive platform that enables its users to interact with their customer through a live virtual channel and guide them using augmented reality and annotations.
The company revolutionizes the customer experience domain by providing the first intelligent visual engagement solution powered by artificial intelligence and augmented reality. TechSee empowers enterprises across the globe to deliver a better customer experience and reduce costs. TechSee is led by industry veterans with years of experience in mobile technologies, computer vision, machine learning and big data. TechSee’s patent-pending cognitive visual platform combines deep learning, big data, and proprietary computer vision algorithms to provide your customers and your support representatives with intelligent visual assistance. The company headquartered in Tel Aviv with offices in Boston and Madrid.
TechSee enables customers to receive interactive visual guidance through their smartphones from a virtual technical assistant or a human agent. TechSee delivers an effective visual customer experience across every touchpoint along the customer journey – from product search, to personalized sales, to customer onboarding, through operational guidance and support, billing and troubleshooting. TechSee’s solution is widely implemented in contact centers of the leading global brands in telecommunications, consumer electronics, insurance and utilities and has delivered proven ROI with enhanced CX, improved margins and increased sales, as well as reduced service costs.
“As technology becomes a commodity, customer experience becomes the new competitive battleground for brands. We are excited to work with Salesforce in transforming the customer experience – making it a visual, interactive and personalized, while increasing the scalability and improving the bottom line for our clients,” says Eitan Cohen, TechSee’s CEO.
“We are excited to support TechSee’s disruptive visual engagement platform as they leverage Salesforce Einstein to drive improved results for our joint customers,” said Alex Kayyal, Partner at Salesforce Ventures. Salesforce is the fastest growing top five enterprise software company and the #1 CRM provider globally. Salesforce Ventures—the company’s corporate investment group—invests in the next generation of enterprise technology that extends the power of the Salesforce Customer Success Platform, helping companies connect with their customers in entirely new ways. Portfolio companies receive funding as well as access to the world’s largest cloud ecosystem and the guidance of Salesforce’s innovators and executives.
With Salesforce Ventures, portfolio companies can also leverage Salesforce’s expertise in corporate philanthropy by joining Pledge 1% to make giving back part of their business model. Salesforce Ventures has invested in more than 275 enterprise cloud startups in 17 different countries since 2009.