Software Implementation Specialist

Full Time 9 months ago
Employment Information

Are you someone who is passionate about rolling out software that solves real-world problems? ConvergePoint is seeking an Implementation Specialist to facilitate the onboarding and rollout of our SaaS platform for new customers.

As an Implementation Specialist, you will be responsible for managing our software implementations. The ideal candidate will have experience in training new customers in the software space, a background in supporting customers during the onboarding process, and excellent communication skills.

About Us:

ConvergePoint is a leading provider of compliance management software solutions, empowering organizations to streamline their compliance processes and ensure adherence to regulatory requirements. Our four proprietary products manage the life cycle of Policies & Procedures, Contracts, Conflict of Interest Disclosures, and Incident Tracking. We proudly serve a diverse clientele, including Fortune 500, Enterprise, and mid-size organizations across the US, Canada, UK, Australia/New Zealand, and South Africa.

Please Note: This is a hybrid role and you must be willing to commute to our office in Katy, TX

Responsibilities:

Lead new client implementations from project kickoff to go-live, ensuring successful platform adoption 
Create implementation plans and schedules, identify key milestones, and set timelines 
Configure software to meet client-specific business needs and integrate with existing systems 
Deliver training sessions and workshops to get end users and admins up and running on the platform 
Provide technical troubleshooting and post-go-live support to resolve issues rapidly 
Document implementation projects, training sessions, and account progress for client records 
Collaborate with account management on ongoing client communications and change management 
Assist with testing and refining implementation methodologies to improve processes

Requirements:

2+ years of implementation experience with SaaS or enterprise software 
Excellent technical knowledge of software systems and applications 
Ability to explain technical concepts clearly to non-technical users 
Client focus and aptitude for training adult learners in a hands-on setting 
Outstanding project management and organizational abilities 
Strong written and verbal communication skills 
Comfortable working in a fast-paced, rapidly changing environment 
Located in or willing to relocate to Houston, TX

Perks You'll Love:

Competitive base salary tailored to your experience 
Comprehensive healthcare benefits, including Medical, Vision & Dental 
Generous paid holidays and vacation days 
401(k) with excellent corporate matching 
A fun and casual work environment

You Belong Here:

ConvergePoint offers a stimulating and supportive work environment, where your contributions will be recognized and valued. We foster a culture of continuous learning and growth, providing ample opportunities for professional development and advancement within the organization.

If you are passionate about making a meaningful impact, thrive in a fast-paced environment, and are excited to join a dynamic team of industry professionals, we would love to hear from you!

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.

 

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