Are you someone who is passionate about rolling out software that solves real-world problems? ConvergePoint is seeking an Implementation Specialist to facilitate the onboarding and rollout of our SaaS platform for new customers.
As an Implementation Specialist, you will be responsible for managing our software implementations. The ideal candidate will have experience in training new customers in the software space, a background in supporting customers during the onboarding process, and excellent communication skills.
ConvergePoint is a leading provider of compliance management software solutions, empowering organizations to streamline their compliance processes and ensure adherence to regulatory requirements. Our four proprietary products manage the life cycle of Policies & Procedures, Contracts, Conflict of Interest Disclosures, and Incident Tracking. We proudly serve a diverse clientele, including Fortune 500, Enterprise, and mid-size organizations across the US, Canada, UK, Australia/New Zealand, and South Africa.
Please Note: This is a hybrid role and you must be willing to commute to our office in Katy, TX
Lead new client implementations from project kickoff to go-live, ensuring successful platform adoption
Create implementation plans and schedules, identify key milestones, and set timelines
Configure software to meet client-specific business needs and integrate with existing systems
Deliver training sessions and workshops to get end users and admins up and running on the platform
Provide technical troubleshooting and post-go-live support to resolve issues rapidly
Document implementation projects, training sessions, and account progress for client records
Collaborate with account management on ongoing client communications and change management
Assist with testing and refining implementation methodologies to improve processes
2+ years of implementation experience with SaaS or enterprise software
Excellent technical knowledge of software systems and applications
Ability to explain technical concepts clearly to non-technical users
Client focus and aptitude for training adult learners in a hands-on setting
Outstanding project management and organizational abilities
Strong written and verbal communication skills
Comfortable working in a fast-paced, rapidly changing environment
Located in or willing to relocate to Houston, TX
Perks You'll Love:
Competitive base salary tailored to your experience
Comprehensive healthcare benefits, including Medical, Vision & Dental
Generous paid holidays and vacation days
401(k) with excellent corporate matching
A fun and casual work environment
You Belong Here:
ConvergePoint offers a stimulating and supportive work environment, where your contributions will be recognized and valued. We foster a culture of continuous learning and growth, providing ample opportunities for professional development and advancement within the organization.
If you are passionate about making a meaningful impact, thrive in a fast-paced environment, and are excited to join a dynamic team of industry professionals, we would love to hear from you!
For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.