Software startup NinjaOne crosses $500M ARR as IT teams cut costs, consolidate tools

Software startup NinjaOne crossed a major threshold this week. The Austin-based IT management company said it has surpassed $500 million in annual recurring revenue. This milestone places it among a small group of private software firms operating at a global scale.

Revenue climbed close to 70% over the past year. Customer count rose more than 60% to roughly 35,000 organizations. The growth tells a broader story playing out inside corporate IT departments, where teams are trimming software sprawl and consolidating tools under fewer platforms.

NinjaOne President and Chief Financial Officer Chris Matarese said the company’s momentum stems from two priorities that remained consistent as the business scaled: shipping new features and investing heavily in customer support. In an interview with CNBC, Matarese said the company invests far more in support than most of its peers.

“I think we’ve probably spent four times the industry average in support, and we’ve had 98% customer satisfaction scores throughout our history or better,” he said.

From $500M ARR to 70% growth target: How NinjaOne became a single system for millions of endpoints

NinjaOne was founded in 2013 by CEO Sal Sferlazza and Matarese with a narrow goal. The early product helped managed service providers move away from aging remote monitoring and management software. Over time, the platform widened its scope. Today it operates more than seven million endpoints for MSPs and in-house IT teams, covering patch management, backups, endpoint security, and remote monitoring inside a single system.

Sferlazza said the company’s architecture made that expansion possible without forcing customers into a patchwork of disconnected products.

“As opposed to legacy tech, NinjaOne’s multi-tenant-native architecture can innovate faster to generate several software solutions at once,” he said in a statement.

Investors have taken notice. NinjaOne reached a $5 billion valuation after closing a $500 million funding round in February 2025. The deal was led by Iconiq Growth and CapitalG, Alphabet’s venture capital arm. The round came less than a year after the company raised $231.5 million in a Series C funding round, a milestone TechStartups covered at the time. That earlier round included backing from Snowflake CEO Frank Slootman and other prominent technology executives.

Customers report that the shift away from tool overload delivers measurable results. Matarese said many users report cutting endpoint management and support costs by about half. Staff retention inside IT teams improved by roughly 20% after adopting the platform.

“About 75% of our customers replace four tools or more when they use Ninja,” he said. “The less tools you have, the more everything is unified, the better everything works.”

The company expects another year of substantial gains. Matarese said NinjaOne is projecting 60%-70% revenue growth in 2026. Five or six new products are slated for release over the next year, with some likely incorporating artificial intelligence.

The AI wave has lifted valuations across software markets, though skepticism lingers. Some investors worry that AI agents could erode the value of traditional cloud software. Matarese takes a different view.

“I think AI is a tool that the best SaaS [software-as-a-service] companies are going to use to improve their offerings,” he said. “I think the true value in AI comes from augmenting human judgment, not replacing it.”

NinjaOne has already started testing that approach. In October, the company rolled out its Patch Intelligence AI feature, which gives IT teams data-driven insights into Windows patch behavior. More AI features are expected to follow, with a focus on reducing manual workload rather than removing people from the loop.

For now, NinjaOne’s trajectory reflects a clear shift in enterprise IT buying behavior. Teams want fewer vendors, lower costs, and software that works without friction. Crossing $500 million in recurring revenue demonstrates the strength of demand for that promise when execution matches it.