How Paycom’s IWant AI Engine Eliminates Time-Consuming Employee Data Searches

Employees are accustomed to quick answers in their daily work. They can check a bank account balance, track a delivery, or order food in seconds. At work, though, something as simple as finding time-off request balances or checking how a paycheck was calculated can take longer than it should. Managers face similar challenges when accessing scheduling information, approving requests, or reviewing team data. When information is scattered across systems, employees and managers waste time digging for answers or waiting for HR, creating bottlenecks that slow everyone down.

IWant™ from Paycom, which has been recognized as one of the best HR and payroll software providers, originated from Paycom founder and CEO Chad Richison, who believes the future of the HR and payroll industry will be focused on a command-driven AI experience. The right HR tech allows users to do less administrative work, streamlining tasks so everyone can focus on what matters most. Accordingly, the command-driven AI enables employees and managers to type or speak simple questions such as “Who is scheduled to work today?” or “How much PTO do I have left?” instead of navigating further. It provides the answer immediately or guides them to the correct location in the system.

IWant sources answers from Paycom’s single database using employee-entered data, not from multiple sources. This prevents inconsistencies and avoids the incorrect answers, or “hallucinations,” that can happen with other AI tools. Hallucinations can cause a myriad of problems for organizations, including compliance issues and flawed insights. Keeping data contained ensures accuracy, reliability, and security.

IWant turns any user into a superuser; they don’t need to learn new software updates. One executive in the distribution industry who participated in the client pilot of it said, “IWant makes everyone a system expert, so I can access all the info I need without navigating beyond the home screen. And I don’t rely on others for employee data anymore.”

This kind of self-service changes how people use HR systems. Instead of waiting on HR, users no longer have to know where the information they seek is located or even what to ask. There is no more clicking around, page to page, and hoping to land on it eventually. They can simply ask IWant. Managers can quickly access and review data, such as team schedules, performance records, and pay details, enabling faster decision-making. Additionally, HR gains time to focus on projects that support strategic growth and enhance the employee experience.

IWant’s command-driven AI engine replaces menu navigation with a more straightforward approach. People ask for the information they need and receive instant, accurate results. As workplace expectations continue to change, solutions that ensure seamless access to information will become indispensable.