ActiveCampaign scores $100M Series B to develop next-gen customer experience automation and disrupt traditional marketing campaigns with AI

In 2018, the global Campaign Management Software market size was $2.1 billion and it is expected to reach $5.9 billion by the end of 2025. ActiveCampaign is a Chicago, IL-based tech startup and a provider of customer experience automation (CXA) Platform that helps over 90,000 businesses in 161 countries to meaningfully engage with their customers.

Today, ActiveCampaign announced it has raised $100 million in a Series B growth round led by Susquehanna Growth Equity (SGE). Silversmith Capital Partners, which was the sole investor in ActiveCampaign’s $20 million Series A in 2016, also participated in this round. ActiveCampaign will use the funding to develop the CXA category through product innovations that advance beyond legacy marketing automation, traditional CRM, and service technology, while continuing international expansion and building on its customer success team and partner ecosystem.

Unlike competitors that focus on a narrow audience, ActiveCampaign makes its technology accessible to small, midsize, and enterprise businesses. The company offers the highest standards for service, trust, and value to its 90,000 customers who span 161 countries and diverse industries.

Founded in 2003 by Jason F. VandeBoom, ActiveCampaign’s platform provides businesses of all sizes access to hundreds of pre-built automations that combine email marketing, marketing automation, CRM, and machine learning for powerful segmentation and personalization across social, email, messaging, chat, and text. Over 70% of ActiveCampaign’s customers use its 300+ integrations including Shopify, Square, Facebook, Eventbrite, and Salesforce. ActiveCampaign scores higher in customer satisfaction than any other solution in both Marketing Automation and CRM All-In-One on G2.com.

ActiveCampaign leads the category with unparalleled automation, orchestration, personalization, and segmentation across channels, making customer connections scalable so that businesses can treat every customer like they are their most important customer. By connecting tools that are usually disparate, they are able to provide functionality far beyond all-in-one solutions by allowing integration with a range of tools.

“Customer Experience makes or breaks a business, and we’re proud to be the critical piece that helps growing companies find success through CXA as they scale,” said Jason VandeBoom, founder and CEO of ActiveCampaign. “This additional capital gives us the flexibility to continue to quickly adapt to our customers’ needs in a very dynamic market while remaining focused on long-term investments in our core platform. I have built a relationship with SGE over the last 3 years and knew this was the right fit.”

“ActiveCampaign is blazing a trail in the customer experience market while running a rapidly growing and sustainable business,” said Martin Angert, Partner at SGE who will join ActiveCampaign’s Board of Directors. “It already has the talent, experience, and international footprint to be the leader in Customer Experience Automation.”

“ActiveCampaign and the CXA category have grown significantly and our investment in the Series B reconfirms Silversmith’s commitment to ActiveCampaign’s future,” said Todd Maclean, Co-Founder & Managing Partner of Silversmith Capital Partners.