Guest engagement cloud provider Intelity secures $44 million for global expansion and dominate the hospitality market

Intelity, a cloud service provider of enterprise guest experience and hospitality technology platform for the hotel, casino, cruise, and luxury residential markets, has raised $44 million to further its global expansion and scale. The funding was led by Philadelphia-based private equity firm, LLR Partners. The funding will also be used to further its mission to provide customers with the most direct and advanced connection to their guests, while also supporting back-of-house operations and business intelligence.

Founded in 2014 by Mark Anderson, Nizar Allibhoy, and Sabir Jaffer, Intelity is an enterprise technology management platform that bridges the connection between service industry workforces and their customers, providing service-on-demand to the hotel, casino, and luxury residential markets. For example, Intelity automates services like room service via the cloud. Intelity platform includes: Intelity Guest, Intelity Staff, and Intelity Connect, each addressing common pain points experienced by service industry workforces. The Intelity platform includes mobile and web apps, mobile key, in-room tablets, casting, as well as a complete cross-platform (desktop and mobile) ticketing and service management solution.

Intelity’s platform also offers a comprehensive collection of discrete integrations with PMS, POS, room controls, locks, spa management, and ticketing systems. Following its merger with KEYPR in 2018, Intelity has distinguished itself as the most comprehensive and robust enterprise hospitality platform available on the market. This investment further positions the company ahead of its nearest competitors, who typically offer one-point solutions and limited flexibility.

“As the momentum of technology adoption in hospitality rapidly accelerates, Intelity has established itself as a leader by offering the most extensive solution for meeting both guest and industry demands,” said Dave Reuter, partner at LLR Partners. “We’re excited to partner with the combined, impressive management team from Intelity and KEYPR as they continue to expand this leadership position and capture the large and growing market opportunity.”

Not only does Intelity offer the most complete solution, but it is also the industry’s integrations leader. The platform includes more than 120 certified, discrete integrations and technology partnerships, which reduce the friction hotel operators experience when incorporating new technologies. In a single platform, Intelity provides management teams with comprehensive tools that allow them to better track and manage all activity between guests and staff.

“Since inception, Intelity has focused on one thing – improving the guest experience for travelers while offering hoteliers increased operational efficiencies and revenue generation opportunities. This investment allows our company the opportunity to further develop our technology and continue to expand our global presence while maintaining that same focus,” said President and COO David Adelson. “We look forward to our partnership with LLR Partners and are excited to have them onboard as we continue to grow.”

With an impressive product offering utilized in nearly two hundred thousand rooms, a talented global workforce, and more than 15 years of industry expertise, the merger between KEYPR and Intelity is a huge step forward for hospitality technology.

“While we focus on furthering our strong growth, we are fully committed to continuing to be the most advanced platform available in hospitality, with ongoing support enhancements and a solid integrations pipeline. We are thrilled to have LLR Partners’ support as we pursue further expansion in international markets, including throughout Europe, the United Arab Emirates, and Asia Pacific,” said CEO Robert Stevenson. “Leveraging the historical successes of both companies has brought us to this point and has given us both the springboard and the talented team to carry us through 2019 and beyond.”

Intelity management team is comprised of Silicon Valley insiders and former executives from Facebook, Hewlett Packard, Hilton, the Westmont Hospitality Group, Hyatt, Caesars Entertainment, Fox Mobile, and Sony. Its board and advisors include former senior management from Hilton, Starwood, Disney, and CHMWarnick. The company has offices in North America and Europe.